Return & Refunds Policy
At Mehar Club, we want you to be completely satisfied with your purchase. We understand that sometimes returns and refunds are necessary. This Return & Refunds Policy outlines the process and conditions for returning or exchanging items purchased from our online store. Please read this policy carefully before initiating a return or refund request.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and in its original condition.
The item must be returned within the specified return period, which is typically 30 days from the date of purchase.
The item must be accompanied by the original proof of purchase, such as the order confirmation email or receipt.
Please note that certain items may be non-returnable or subject to specific return conditions. These items include but are not limited to:
Intimate apparel (e.g., underwear, swimwear)
Personal care products (e.g., cosmetics, skincare)
Customized or personalized items
Perishable goods
2. Initiating a Return
If you meet the eligibility criteria, you can initiate a return by following these steps:
Contact our customer support team within the specified return period and provide them with the details of your purchase.
Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number if applicable.
Package the item securely in its original packaging, including all accessories and tags.
Clearly write the RA number on the outside of the package.
Ship the item back to the designated return address provided by our customer support team.
Please note that the return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
3. Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment. The refund amount will typically include the purchase price of the item, excluding any shipping fees or applicable restocking fees.
Please allow a reasonable processing time for the refund to be reflected in your account, depending on your payment method and financial institution.
4. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preference when contacting our customer support team. Exchanges are subject to availability. If the desired item is not available, we will process a refund for the returned item as per the refund policy.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any other appropriate resolution.
6. Contact Us
If you have any questions, or concerns, or require further assistance regarding our Return & Refunds Policy, please contact our customer support team using the following details: